For 8 hours, starting at 12:30 AM EST, we experienced issues with reservations downloading to Rover from Windsurfer and Cubilis.
These reservations will not be resent automatically. Instead, you will need to resend reservations from your CRS.
For Cubilis clients, we have requested their support resend the reservations but encourage you to audit looking for missing PMS IDs in the CRS.
For Windsurfer clients, please refer to this article for guidance on how to resend the reservations.
We apologize for this frustration and are working to identify the root cause of this bug.
For 8 hours, starting at 12:30 AM EST, we experienced issues with reservations downloading to Rover from Windsurfer and Cubilis.
These reservations will not be resent automatically. Instead, you will need to resend reservations from your CRS.
For Cubilis clients, we have requested their support resend the reservations but encourage you to audit looking for missing PMS IDs in the CRS.
For Windsurfer clients, please refer to this article for guidance on how to resend the reservations.
We apologize for this frustration and are working to identify the root cause of this bug.