Group Billing Instructions/Routing - Ability to Set Routing to Bill #2 in Reservation, not to Group Master
If you want to leave the bill on the guest folio and have it go to AR then you need to attach the Company Card to each of the bookings as well and to then set the routing on each guest. This is time consuming as there will often be exceptions to group routing that do not always involve every reservation attached to a group. Having the ability to route from the Group Master and identify which reservations to route would simplify the process and improve flow and usability.
The reason we set up an AR account for each group is the difference in the way the bill is formatted in the AR/ Company card vs in the group reservation.
In the AR, the folio prints the guest name followed by their individual room charges by day.
In the group reservation, the folio prints all charges by day and not by guest. The client usually prefers to view the folio sorted by guest.
If you can fix the folio in the group reservation, we would not have to create a company/ AR card for each group.
I hope this makes sense, Rich.
Thanks.
Hi Chris. Yes, this makes sense in that it is easier to follow the multiple guest details when they are broken down as they are in AR. This feedback is going directly to our VP of Product for review. Thanks again for your input as always!
This would also be very useful even in a non-group setting. We often have just 2-3 reservations that travel together, but all need the bill to state company, VAT number etc. Right now we route 1 of those reservations to bill #2 which got the company info we need, and then the other reservations are routed to this 1 reservation. It would then be great if these could be routed to bill #2 in that reservation. Right now we always need to move the routed postings to bill #2 before check-out, since the moved postings are not automatically routed to bill #2.
What did the VP say? Any news here? this is still highly sought after. We have several reservations these days that we have to charge a virtual card for (booking.com, Expedia etc) and quite often they have more than one room in the reservation. To avoid having to charge the VCC several times we charge it in one of the rooms and route them all there.
But we also have company cards, VCCs etc in Bill #2 and keep bill #1 for the guest and their card. When we do this;
1. we cannot choose bill #2 on the other room when we route
2. even though the room we route to have room revenue route to bill #2, postings moved there from another room do not end up in bill #2
I hope this can be fixed!
8 people like this idea
Hello,
We have some group blocks that are Direct Billed to an A/R account. The system does not have a way for us to Direct Bill from a group's master account, so we need to be able to more easily set group billing instructions to route to Bill #2 instead. Currently, we have to go into every reservation and set individual routing which is very time consuming.
Alternatively, the option to Direct Bill from a group master account would solve this problem.