Routing of Cancellation Charges

Feature Request based on FD ticket 13395 and CICO-55566

When there are routing instructions set  in a reservation to route the Room and Taxes to Bill 2 or any Bill other than Bill 1 in the name of the company or TA, the cancellation fees  charged if the reservations gets cancelled ignores the routing instruction and gets posted in Bill 1. These cannot be charged to the company or TA unless they are manually moved to Bill 2. 

In addition to this, when the bill is settled by the company or TA by Direct Bill, the cancellation fees cannot be settled by Direct Bill as Direct Bill is in Bill 2 and the cancellation process does not look at Bill 2.

Therefore, the requirement is:

1. Cancellation charges should get posted as per the Routing Instructions.

2. During the cancellation process when the cancellation fees is charged, the payment options listed should also include Direct Bill.  

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1 Comment

Forum User

thank you. Any update on this? 

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