Overbooking prompt

Kai Gilsey

started a topic about 6 years ago

When extending stays, we're having an issue because there is no prompt to alert a reservation agent that they are causing an overbooking. This has happened 3 separate times. Although the change log seems to indicate an acknowledgment of an overbooking, there isn't any sort of pop-up preventing it from happening. See102088 NEW YORK

3 Comments

Erin Woods

said about 6 years ago

Forum User

Please allow an overbook option!

Kai Gilsey

said about 6 years ago

Forum User

What does this mean?

Dan Johnson

said over 4 years ago

Forum User

There needs to be a STRICT prevention of overbook by room type. While its great a system might allow it and that the res team could put guests in different rooms that ARE available, when you're out of a special room type, there may only be downgrades left! So, when it says no overbook or overbook by room type, there needs to be a hardtop option!