Stayntouch Invoice Customization

Completely agree.  The invoice is tremendously confusing, and often requires the staff to explain the breakdowns nearly line by line, which is a true waste of time.

I love the look of the Sample Invoice.  Very clear.  We do need tax details, but just a subtotal at the bottom would be more than sufficient to most properties.  

Not sure I like the Proposed invoice.  We don't need guest name or confirmation on every line, and it would be better to get rid of the tax in every line, and just put a subtotal at the bottom, like mentioned earlier.

Bump.  This is increasingly annoying, especially the line by line taxes as well.

I agree. The tax breakout at the bottom is unnecessary and confusing for clients.

Agreed as well on the part of the properties I represent. A large volume of guest billing questions come through to our call line due to this specific formatting issue. Stay N Touch could avoid a great amount of confusion by allowing a customizable or adjusted format as indicated below.

Current sample display format (as of 10/24/2023):

Total Charge   $1,228.02
Total Credits  $1,228.02
Net Amount  $1,002.50
Balance   $0.00
Resort Fees  $99.80
Lodging Tax  $50.16
Sales Tax  $75.51
F&B Tax  $0.05

Proposed display format (or customizable option if available):

Net Amount  $1,002.50
Resort Fees  $99.80
Lodging Tax  $50.16
Sales Tax  $75.51
F&B Tax  $0.05
Total Charge   $1,228.02
Total Credits  $1,228.02
Balance   $0.00

Seems like a pretty easy thing to fix and would help with clarity. Please consider making this change! 

This would highly reduce billing questions for our services. The ability to organize invoices in multiple ways would be extremely helpful for a team member reviewing a bill; they can be complicated and difficult to understand, even for people that are in bills daily. 

Updating the format to allow customization would drastically improve the guest experience. 

Current sample display format (as of 10/24/2023):

Total Charge   $1,228.02
Total Credits  $1,228.02
Net Amount  $1,002.50
Balance   $0.00
Resort Fees  $99.80
Lodging Tax  $50.16
Sales Tax  $75.51
F&B Tax  $0.05

Proposed display format (or customizable option if available):

Net Amount  $1,002.50
Resort Fees  $99.80
Lodging Tax  $50.16
Sales Tax  $75.51
F&B Tax  $0.05
Total Charge   $1,228.02
Total Credits  $1,228.02
Balance   $0.00

Yes, this would help us a lot with billing questions.  

Totally agree that this is a necessary change. It should be a quick change for the SNT team to implement that has broad implications for billing. I'm not sure why this hasn't already been changed. 

This change would be super helpful for all Front Desk Team Members. 

This would be a great help to better clarify guest bill & charges!