STATUS: Investigating Merchant Link Delays/Timeouts [RESOLVED]

Dear Customer,

The StayNTouch Support team has received multiple reports regarding a response delay/timeout from Merchant Link. We are currently investigating this issue with our engineering team. We will update this status announcement as soon as we have more information.

Thank you for your patience while we work to resolve this issue as quickly as possible. If you have any questions, please submit a support request ticket on the Helpdesk Portal.

Thanks,

StayNTouch Support

1 Comment
Forum User

STATUS: Resolved

Dear Customers,

Merchant Link has responded with a solution to the error, and the issue has been resolved now. However, if you continue to experience any intermittent issues while performing checkouts in Rover PMS, you may choose to settle the bill or checkout the guest with a balance. 

Note: 

  • Checking out a guest with a balance is a permission driven action that most Rover Admin-Users will be able to perform.
  • You will only need to checkout a guest with a balance if it's necessary to prepare the room for an incoming guest. 

Thanks, 

StayNTouch Support