When extending a reservation, offer to also extend any Routing attached
B
Becca Cripps
started a topic
over 6 years ago
1 person likes this idea
Currently if a guest extends a reservation or calls in advance to come in a day early, any routing currently set up on the reservation stays at the original dates. Sometimes this is fine, but most of the time you want whatever routing you've set up to apply to the entire stay. Remembering or even realizing there is routing you need to go back and change is not something that always happens. A pop-up asking to extend routing would at least remind the agent to investigate.
1 person likes this idea
Currently if a guest extends a reservation or calls in advance to come in a day early, any routing currently set up on the reservation stays at the original dates. Sometimes this is fine, but most of the time you want whatever routing you've set up to apply to the entire stay. Remembering or even realizing there is routing you need to go back and change is not something that always happens. A pop-up asking to extend routing would at least remind the agent to investigate.