STATUS: Intermittent Performance Issues

INVESTIGATING

Dear Customer,

The StayNTouch Support team has received multiple reports of screens not loading and general performance issues. We are currently investigating this issue with our engineering team. We will update this status announcement as soon as we have more information.

Thank you for your patience while we work to resolve this issue as quickly as possible. If you have any questions, please submit a support request ticket on the Helpdesk Portal.

Thanks,

StayNTouch Support


Forum User

IDENTIFIED: The issue appears to be a Comcast outage unrelated to StayNTouch. This issue will only effect properties who are Comcast customers. Other customers on other internet providers are likely to be unaffected. We will update this status message as we learn more.

Forum User

UPDATE: As of approximately 10pm EST Comcast's issues appear to be mitigated. If you are still having trouble and your internet provider is Comcast, we would encourage you to reach out to Comcast support for more information.

Forum User

RESOLVED: We are no longer receiving reports of issues related to Comcast. Please do contact us if you are still seeing any issues. 

Thank you,

StayNTouch Support