STATUS: Issue with CRS Credit Card Integration [RESOLVED]
J
Josh Carpenter
started a topic
over 6 years ago
Dear Customer,
From last night, Oct. 5 at 11PM EDT until 3:30PM EDT today, Oct. 6, any reservations that were integrating from a CRS (Synxis, Windsurfer, TravelTripper, Vertical Booking, iHotelier, Siteminder) did not have Credit Card data attached and would have processed as a default payment type.
The issue is now resolved, however it will be necessary to manually update credit card information for reservations integrated during that time.
We sincerely apologize for the inconvenience this has caused. If you have any questions, please contact us via the StayNTouch Helpdesk Portal.
Dear Customer,
From last night, Oct. 5 at 11PM EDT until 3:30PM EDT today, Oct. 6, any reservations that were integrating from a CRS (Synxis, Windsurfer, TravelTripper, Vertical Booking, iHotelier, Siteminder) did not have Credit Card data attached and would have processed as a default payment type.
The issue is now resolved, however it will be necessary to manually update credit card information for reservations integrated during that time.
We sincerely apologize for the inconvenience this has caused. If you have any questions, please contact us via the StayNTouch Helpdesk Portal.
Thanks,
StayNTouch Support