Implemented

Add Cancellation Policy Description to the Confirmation Email

Feature Request

started a topic almost 7 years ago

Currently, there is no way for the properties to include the cancellation and deposit policy that is associated with the rate on a reservation.

It would be nice to have a place in the configuration settings to include the Cancellation and Deposit policy description (possibly in the confirmation email) that guests receive when they make a reservation.

Why? Guests need to know the cancellation / deposit policy associated with their reservation or the property might not be able to enforce these rules (if the guest was not told about them in the confirmation email).

3 Comments

Nicki Dehler

said almost 7 years ago

SNT Team

Good news - this is almost done!! Keep an eye out for it in our release notes...

Hans Ning

said over 6 years ago

Forum User

I hope the way it is implemented is aware of the Rate policies.

Nicki Dehler

said over 6 years ago

SNT Team

Hello Hans, yes, it will look at the rule added to each rate unless you have a cancellation rule set to 'Apply to All'. This feature has been released on Wednesday, hope this helps your operation going forward.