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a:not(.btn){text-transform:uppercase;color:#6b6c6e;margin-right:0}#snt-breadcrumb a:not(.btn):active{color:#f6991b}#snt-breadcrumb li{display:inline-block;font-size:14px;line-height:1;width:100%;display:block}#snt-breadcrumb li a:not(.btn){padding:10px 0;display:block}#snt-breadcrumb li:not(:last-child){position:relative;padding-right:20px;box-shadow:inset 0 -1px 0 rgba(0,0,0,0.1)}#snt-breadcrumb li:not(:last-child):before,#snt-breadcrumb li:not(:last-child):after{content:'';position:absolute;right:10px;background-color:#9d9d9d;display:block;width:2px;height:10px}#snt-breadcrumb li:not(:last-child):before{top:50%;margin-top:-8px;-webkit-transform:rotate(-45deg);-ms-transform:rotate(-45deg);transform:rotate(-45deg)}#snt-breadcrumb li:not(:last-child):after{bottom:50%;margin-bottom:-8px;-webkit-transform:rotate(-135deg);-ms-transform:rotate(-135deg);transform:rotate(-135deg)}#snt-breadcrumb #print-article{padding:0;margin:10px 0;line-height:32px;width:32px;height:32px}#snt-breadcrumb #print-article .snt-icon{background-size:18px;width:18px;height:18px}@media only screen and (min-width: 1024px){#snt-breadcrumb{height:50px;overflow:hidden;display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:row nowrap;flex-flow:row nowrap;-webkit-justify-content:flex-start;justify-content:flex-start;-webkit-align-items:center;align-items:center}#snt-breadcrumb li{width:auto}#snt-breadcrumb li:not(:last-child){box-shadow:none}#snt-breadcrumb a:not(.btn):hover{color:#f6991b}#snt-breadcrumb a:not(.btn):active{color:#a56106}#snt-breadcrumb #print-article{line-height:36px;margin:0;width:36px;height:36px}}.login-page #snt-header{padding-bottom:10px}.login-page #snt-header #snt-logo{margin:0 auto}.login-page #snt-header #snt-user-nav{display:none}.login-page #snt-content{padding:10px 20px}@media only screen and (min-width: 1024px){.login-page #snt-container{margin:0;width:480px;min-height:380px;height:auto 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rgba(0,0,0,0.3);display:block;border-radius:3px;display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:row wrap;flex-flow:row wrap;-webkit-justify-content:flex-end;justify-content:flex-end;-webkit-align-items:center;align-items:center}#snt-home-links a h3{color:#202225;transition:all 0.3s cubic-bezier(0.1, 0.1, 0.25, 0.9)}#snt-home-links a p{color:#9d9d9d}#snt-home-links a.knowledge:active h3,#snt-home-links a.knowledge:active p{color:#f6991b}#snt-home-links a.release:active h3,#snt-home-links a.release:active p{color:#82c3de}#snt-home-links a:active{box-shadow:inset 1px 1px 3px 0 rgba(0,0,0,0.4)}#snt-home-links .text{width:calc(100% - 60px)}#snt-home-links .text h3,#snt-home-links .text p{text-align:left;margin:0}#snt-home-links .text p{font-size:12px;font-style:italic}@media only screen and (min-width: 768px){#snt-home-links{display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:row wrap;flex-flow:row wrap;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;align-items:center}#snt-home-links li{width:240px;margin-bottom:40px}#snt-home-links li:not(:last-child){margin-bottom:40px}#snt-home-links li:not(:nth-child(3n)){margin-right:40px}#snt-home-links .snt-icon{margin-right:0;background-size:60px;background-color:#fff;border-radius:100%;box-shadow:0 1px 2px rgba(0,0,0,0.1);width:120px;height:120px}#snt-home-links a{padding:20px;background:transparent;box-shadow:none;display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:column wrap;flex-flow:column wrap;-webkit-justify-content:flex-start;justify-content:flex-start}#snt-home-links a.knowledge:hover h3{color:#f6991b}#snt-home-links a.release:hover h3{color:#82c3de}#snt-home-links a:hover{background:#fff;box-shadow:0 1px 2px rgba(0,0,0,0.1)}#snt-home-links a:hover .snt-icon{background-color:#f5f5f5;box-shadow:inset 1px 1px 3px 0 rgba(0,0,0,0.2)}#snt-home-links a:active{box-shadow:inset 1px 1px 3px 0 rgba(0,0,0,0.4)}#snt-home-links .text{margin:0;width:100%;display:block}#snt-home-links .text h3,#snt-home-links .text p{text-align:center}#snt-home-links .text h3{margin-top:1.414rem}#snt-home-links .text p{font-size:14px}}#snt-solutions h1{margin-top:40px}#snt-solutions .tagline{text-align:center;font-style:italic;color:#9d9d9d;margin-bottom:0}.solutions-category h2{position:relative;line-height:40px}.solutions-category h2 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textarea{background-color:#f5f5f5}#snt-new-ticket #helpdesk_ticket_email{margin-right:10px;width:calc(100% - 85px)}#snt-new-ticket .default_name_field{margin:10px 0}#snt-new-ticket #add-cc-button{display:inline-block;width:70px;font-size:14px;font-weight:400;text-transform:uppercase;text-align:center;border:0;padding:0 10px;cursor:pointer;-webkit-tap-highlight-color:transparent;-webkit-tap-highlight-color:transparent;transition:all 0.3s cubic-bezier(0.1, 0.1, 0.25, 0.9);color:#f6991b;border:1px dashed rgba(0,0,0,0.3);line-height:43px;border-radius:3px}#snt-new-ticket #add-cc-button:active,#snt-new-ticket #add-cc-button:focus{outline:none}#snt-new-ticket .cc-emails .cc-label{font-size:14px;line-height:1.45;text-transform:uppercase;min-width:100%;width:100%;background:transparent;border:0;padding:0;text-align:left;text-shadow:none;height:23.2px;display:block}#snt-new-ticket .cc-emails .select2-container{width:100%;display:block}#snt-new-ticket .cc-emails .select2-container .select2-choices{border:0}@media only screen and (min-width: 1024px){#snt-new-ticket{margin:20px auto;width:960px}}#snt-filters{position:relative;padding:0;margin:0;background-color:rgba(0,0,0,0.05);width:100%;display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:row wrap;flex-flow:row wrap;-webkit-justify-content:flex-start;justify-content:flex-start;-webkit-align-items:flex-start;align-items:flex-start}#ticket-sub-toolbar,#snt-export-tickets{display:none}#ticket-sub-toolbar.visible,#snt-export-tickets.visible{display:block}#ticket-toolbar{padding:10px;width:calc(100% - 65px)}#ticket-toolbar .list-lead{font-size:16px}#ticket-toolbar #ticket-toolbar{padding:0;width:100%}@media only screen and (min-width: 1024px){#ticket-toolbar{display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:row wrap;flex-flow:row wrap;-webkit-justify-content:flex-start;justify-content:flex-start;-webkit-align-items:flex-start;align-items:flex-start}}#ticket-filters,#ticket-sort,#user-list-dropdown{margin:0;width:100%;display:block}#ticket-sort,#user-list-dropdown{margin-top:10px}#ticket-actions{position:absolute;top:0;right:0;padding:10px;background-color:rgba(0,0,0,0.025);width:65px;height:100%;box-shadow:inset 2px 0 1px rgba(0,0,0,0.1)}#ticket-actions .btn{padding:0;line-height:40px;text-indent:9999px;overflow:hidden;width:45px;height:45px}#ticket-actions .btn .snt-icon{position:absolute;top:0;left:0;width:45px;height:45px}#ticket-actions .btn.visible{margin-top:10px}@media only screen and (min-width: 1024px){#ticket-actions{position:static}#ticket-actions #toggle-actions{display:none}#ticket-actions #snt-export-tickets{margin:0;display:block}}@media only screen and (min-width: 1024px){#ticket-filters{margin-right:10px;width:180px}#ticket-sub-toolbar.visible,#snt-export-tickets.visible{display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex}#ticket-sub-toolbar{display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:row wrap;flex-flow:row wrap;-webkit-justify-content:flex-start;justify-content:flex-start;-webkit-align-items:flex-start;align-items:flex-start;width:calc(100% - 190px)}#ticket-sub-toolbar #ticket-sort{margin:0;width:calc(30% - 5px)}#ticket-sub-toolbar #user-list-dropdown{margin:0 0 0 10px;width:calc(70% - 5px)}}#snt-tickets h1{margin-top:40px}#snt-tickets .c-list{margin:20px 0 0 0}#snt-tickets .c-row{font-weight:600;margin-bottom:10px;background:#fff;padding:15px;box-shadow:0 1px 2px rgba(0,0,0,0.1);border-radius:3px;display:block}#snt-tickets .status-source{display:none}#snt-tickets .label{color:#fff;font-size:10px;font-weight:400;line-height:1.125rem;text-shadow:none;background-color:#9d9d9d;overflow:hidden;margin-left:-30px;border-radius:25px}#snt-tickets .label.label-status-pending{background-color:#f8af4c}#snt-tickets .label.label-status-closed{background-color:#a3cb7a}#snt-tickets .ticket-brief{padding:0}#snt-tickets .ellipsis{overflow:visible;white-space:normal}#snt-tickets .c-link{font-size:1.125rem;font-weight:600;color:#202225;background:url(data:image/png;base64,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) 100% 50% no-repeat;background-size:12px;padding-right:20px}#snt-tickets .c-link:active{color:#d67e08}#snt-tickets .help-text{color:#202225;font-size:14px;font-style:italic;margin:10px 0 0 0;padding-top:10px;border-top:1px solid rgba(0,0,0,0.1);display:block}#snt-tickets .help-text .emphasize:not(:last-child){margin-right:20px}#snt-tickets .lead{font-size:1.424rem;padding:120px 0;font-weight:700;color:#9d9d9d;text-align:center}#snt-tickets.modified .label.label-status-pending,#snt-tickets.modified .label.label-status-processed{position:relative;background-color:#f8af4c}#snt-tickets.modified .label.label-status-pending:before,#snt-tickets.modified .label.label-status-processed:before{content:"";position:absolute;top:0;left:0;right:0;bottom:0;width:200%;height:20px;opacity:0.6;display:block;background-image:repeating-linear-gradient(-45deg, transparent, transparent 10px, rgba(0,0,0,0.05) 10px, rgba(0,0,0,0.05) 20px);background-repeat:repeat;-webkit-animation:candystripe 3s linear infinite;animation:candystripe 3s linear infinite}#snt-tickets.modified .label.label-status-feature{background-color:#ba83c9}#snt-tickets.modified .label.label-status-awaiting{background-color:#ec6565}#snt-tickets.modified .label.label-status-closed{background-color:#aad6e9}#snt-tickets.modified .label.label-status-resolved{background-color:#a3cb7a}#snt-tickets.modified .c-link{background:#fff url(data:image/png;base64,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) calc(100% - 15px) 25px no-repeat;background-size:12px;padding:15px;margin-bottom:10px;box-shadow:0 1px 2px rgba(0,0,0,0.1);border-radius:3px;display:block}#snt-tickets.modified .c-link .label{margin-left:10px}#snt-tickets.modified .c-link .title{padding-right:15px}#snt-tickets.modified .c-link:active{box-shadow:inset 1px 1px 3px rgba(0,0,0,0.4)}@media only screen and (min-width: 1024px){#snt-tickets{height:calc(100% - 130px)}#snt-tickets .c-link:hover{color:#f6991b}}#snt-ticket-details .alert-ticket-status{margin-top:20px}#snt-ticket-details .user-info{margin-bottom:0;display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:row wrap;flex-flow:row wrap;-webkit-justify-content:flex-start;justify-content:flex-start;-webkit-align-items:center;align-items:center}#snt-ticket-details .user-info .user-pic-thumb{margin:0;padding:0;font-size:3.204rem;line-height:40px;text-align:center;font-weight:700;border:0;width:40px;height:40px;border-radius:100%}#snt-ticket-details .user-info .user-pic-thumb:before,#snt-ticket-details .user-info .user-pic-thumb:after{display:none}#snt-ticket-details .user-info .user-details{margin:0;padding-left:20px;width:calc(100% - 40px)}#snt-ticket-details .user-info .user-details h4{font-size:1rem;margin:0;text-align:left;text-overflow:ellipsis;overflow:hidden;white-space:nowrap}#snt-ticket-details .user-info .user-details .p-info{font-size:12px;color:#9d9d9d}#snt-ticket-details #ticket-description{position:relative;background-color:#fff;margin:20px 0;padding:20px;overflow:hidden;box-shadow:0 0 4px rgba(0,0,0,0.1);border-radius:3px}#snt-ticket-details #ticket-description .toolbar-actions{margin:-20px 0 20px -20px;background-color:#f5f5f5;height:45px;float:none;border-radius:3px;width:calc(100% + 40px);display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:row wrap;flex-flow:row wrap;-webkit-justify-content:flex-start;justify-content:flex-start}#snt-ticket-details #ticket-description .toolbar-btn{background-color:transparent;width:25%;height:45px}#snt-ticket-details #ticket-description .toolbar-btn .snt-icon{width:100%;height:45px}#snt-ticket-details #ticket-description .toolbar-btn:not(:first-child){border-left:1px solid rgba(0,0,0,0.1)}@media only screen and (min-width: 1024px){#snt-ticket-details #ticket-description .toolbar-btn{width:33.333%}#snt-ticket-details #ticket-description .toolbar-btn.mobile{display:none}}#snt-ticket-details #ticket-description .user-info{padding-bottom:20px;width:100%;box-shadow:inset 0 -1px 0 rgba(0,0,0,0.1)}#snt-ticket-details .user-comment{position:relative;background-color:#fff;margin:20px 0;padding:20px;overflow:hidden;box-shadow:0 0 4px rgba(0,0,0,0.1);border-radius:3px}#snt-ticket-details .user-comment .user-info{margin-bottom:20px;padding-bottom:20px;box-shadow:inset 0 -1px 0 rgba(0,0,0,0.1)}#snt-ticket-details .user-comment.comment-by-agent{position:static;text-align:right;background-color:#f5f5f5;margin:-20px 0 20px 40px;border-top-left-radius:0;border-top-right-radius:0}#snt-ticket-details .user-comment.comment-by-agent .user-info{-webkit-flex-flow:row wrap;flex-flow:row wrap;-webkit-justify-content:flex-end;justify-content:flex-end}#snt-ticket-details .user-comment.comment-by-agent .user-info .user-pic-thumb{order:2}#snt-ticket-details .user-comment.comment-by-agent .user-info .user-details,#snt-ticket-details .user-comment.comment-by-agent .user-info .user-details h4{text-align:right;padding:0 20px 0 0}#snt-ticket-details .ticket-description div,#snt-ticket-details .ticket-description p,#snt-ticket-details .ticket-description span{font-family:'Source Sans Pro', sans-serif !important}#snt-ticket-details .ticket-description img{max-width:100% !important;height:auto !important}#snt-ticket-details .ticket-sidebar{padding:0;margin:20px;background-color:rgba(0,0,0,0.1);border-radius:3px}#snt-ticket-details .ticket-sidebar .lead{font-size:16px;line-height:40px;font-weight:600;text-align:left;text-transform:uppercase;padding:0 10px;margin:0 0 20px -20px;background-color:rgba(0,0,0,0.1);width:calc(100% + 40px);text-overflow:ellipsis;overflow:hidden;white-space:nowrap;display:block}#snt-ticket-details .ticket-sidebar .widget{padding:0 20px}#snt-ticket-details .ticket-sidebar #survey-feedback p{text-align:center;font-style:italic;color:rgba(0,0,0,0.6)}#snt-ticket-details .ticket-sidebar .survey-buttons{display:-webkit-box;display:-moz-box;display:-ms-flexbox;display:-webkit-flex;display:flex;-webkit-flex-flow:row wrap;flex-flow:row wrap;-webkit-justify-content:center;justify-content:center}#snt-ticket-details .ticket-sidebar .survey-buttons a{position:relative;font-size:14px;line-height:2;margin:0;padding:0;border:0;background:transparent;opacity:.4}#snt-ticket-details .ticket-sidebar .survey-buttons a i{margin:0 auto;background-size:40px;background-position:0 0;background-repeat:no-repeat;width:40px;height:40px;display:block}#snt-ticket-details .ticket-sidebar .survey-buttons a 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