Room Upsell Report

Modified on: Fri, 18 Nov, 2016 at 2:58 PM

Applies to:          Rover PMS             Rover Overlay


Room Upsell Report 



The Room Upsell Report calculates room upsell activity for all mobile check-in origins. These origins can include: 

  • Email from Hotel: The primary guest on the reservation receives an email invite from the Hotel that allows the guest to start a check in. 
  • Email from Guest: The guest follows a specific URL to begin a check in. Setup occurs in Rover Settings (Settings > Zest > Email from Guest). 
  • SMS from Guest: The guest starts check in with text messaging. 
  • Direct URL: The guest follows a specific URL path to begin a check in. Different URL paths can be configured in Rover Settings (Zest > Settings > Direct URL).



REPORT TERMS


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Arrivals: The total number of reservations for a specified day.


Starting Arrivals: The number of reservations that started a mobile check in. We identify the reservation as starting once they reach the "Reservation Details" or “Trip Details” screen. 


Offered: The number of guests that reached the “Upgrade your Room” screen. This is the point during mobile check in where the guest is presented with the option to purchase a room upgrade. Based on your property's set up, guests may be presented more than one room type to upgrade to. 


Buyers: The number of guests that choose to purchase a room upgrade. 



Conversion: The number buyers (reservations that purchased a room upsell) divided by the number of reservations offered a room upsell. 


Revenue: Upsell price multiplied by the reservation’s total number of nights. For example, a reservation is staying for 3 nights, and the room upsell price is $30 a night. $90 would be calculated into the total revenue for that day. 


Total: View a summary of each column’s activity along the bottom of the page.




REPORT STRUCTURE 


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REPORT FILTERS 


1. Filter by Date/Date Range 

  • Select a date or date range. 


2. Origin(s) 

  • Use the filter to sort by a certain origin classification or choose the Select All: Email from Hotel Email from Guest SMS from Guest Direct URL 


3. Filter by URL 

  • Choose to filter the search results for a particular URL path







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