Web Check-In Conversion By Day

Modified on: Tue, 26 Nov, 2019 at 1:30 PM

Applies to:       Rover PMS    Rover Overlay

Web Check-In Conversion By Day 

A Summary of “Email From Hotel” Activity 



The Web Check-In Conversion By Day Report tracks room upsell numbers and compares those figures alongside the total number of successful web check-ins (aka mobile check-ins) on a day-to-day basis. 


This report only tracks Email from Hotel activity. This is when the property initiates the web check-in process by sending an email to the reservation. 


How do “Day Before Arrivals” Get Counted? 

This report includes reservations that complete web check-in on the day of arrival and the day before arrival (if that option is offered). If a reservation completes web check-in on the day before arrival, the reservation is only factored into the report on the reservation’s actual arrival date. 


For Example: A reservation's arrival date is November 11th, but the reservation completes web check-in the day before their arrival date (November 10th). Even though web check-in was completed on November 10th, this reservation will only appear as a stat for November 11th -- becuase November 11th is the reservation’s actual arrival date. 


Room Upsells & Levels: 

Room upgrades are segmented and ranked into three different upsell levels: Level 1 (lowest upsell price) to Level 3 (highest upsell price). Your property can manage room ranking and the upsell price for different room types from this page: Settings > Promos & Upsells > Upsell Rooms




REPORT TERMS


Guest Sent Email: The total number of reservations arriving on that date that were sent a mobile check-in email. How is this number calculated? 


Upsell (Level 1 – Level 2): Reservations that upgraded from Level 1 to Level 2 rooms. 


Upsell (Level 1 – Level 3): Reservations that upgraded from Level 1 to Level 3 rooms. 


Upsell (Level 2 – Level 3): Reservations that upgraded from Level 2 to Level 3 rooms. 


All Upsells: The combined sum of all the upsell activity for the day. 


Counts: 

The Conversion, Count, and Revenue for each room upgrade is presented below the corresponding header. 

                      o  Conversion Rate (Conv.): This percentage is calculated as the total Count (Cnt.) divided by the total number of Guests 

                          Sent Email

                      o  Count (Cnt.): The total number of reservations that purchased a room upsell. 

                      o  Revenue (Rev.): The upsell price multiplied by the reservation's number of nights. 


Web Check-Ins: A web check-in is a reservation that completes the web check-in steps from their device (phone, tablet, or desktop).

                      o  Total: The total number of successful web check-ins. 
                      o  Conversion Rate (Conv.): The total number of web check-ins divided by the total number of Guests Sent Email


Total: Each column’s total is calculated along the bottom of the page.




REPORT STRUCTURE 


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REPORT FILTER


1. Filter by Date/Date Range 

  • Select a date or date range. 


2. Sort by: Date 

  • Selecting this option will list dates from earliest to latest. 






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