Applies to: Rover PMS Rover Overlay
Send Confirmation Email from Stay Card
You can send/re-send confirmation emails in Rover, even after a guest has checked-in. The Send Confirmation button appears for due-in, in-house, and due-out guests.
HOW TO GUIDEStep 1. Retrieve the Reservation
- Locate the reservation in Rover by searching for the guest in the Search Bar.
- Select the reservation to open up the guest's Stay Card.
Step 2. Select Confirmation
- Click the Confirmation button to the right side of the Stay Card.
Step 3. Enter Email & Click to Resend
- Click the Email Confirmation button.
- Rover will deliver the confirmation to the email address saved to the guest's Stay Card (or prompt you to enter an email address if you have not done so already).