New Rover Overlay Features (V1.20)

Modified on: Thu, 10 Nov, 2016 at 3:19 PM

Applies to:          Rover PMS             Rover Overlay

Hello Team, 

The following new features are now available in Rover Overlay. Please share this release with all the Rover-users at your hotel and let us know if you have questions. 

Thank you, 

The StayNTouch Team 


Room Enhancements

Invoice Enhancements

Zest Web                                                                                                                                                                                                                                                                                                   


Un-Assign a Room: Previously, a user could not un-assign a room in Rover that had been assigned to a reservation in OPERA. Now, from the Room Assignment screen, the Rover-user may select a button at the bottom of the page that allows the user to un-assign a room. 

Please note: This functionality is limited to due-in guests with a reservation.


Address Format: Based on the style in which a country formats addresses, Rover will now accurately reflect this format on the guest's invoice. Even in cases where there are multiple addresses listed on the invoice for different countries, Rover will identify each particular country’s formatting style and reflect that accordingly for the specific hotel, guest/company, or travel agent’s address. 

Additional details regarding configuring your hotel's invoice format are located here.


CC Failure Recorded in Activity Log:
During Zest Web check-in, if a guest is prevented from checking-in due to a credit card authorization failure, Rover will now log this entry in the guest's Activity Log, as the example below illustrates.

Collect Number of Keys During Check-In:
If your property would like to know how many room keys a guest needs before they arrive at your hotel, your Zest Web settings can be configured to collect this information from the guest during Zest Web check-in. This information will be logged in the Notes section and Activity Log on the Stay Card and can be delivered in an email notification

Please Note: Access to this feature requires changes to your Zest Web setup. Please contact a member of StayNTouch support at to inquire about using this feature at your hotel.

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