The following new features are now available in Rover PMS. Please share this email with all the Rover users at your hotel and let us know if you have questions.
The STayNTouch Team
The is a new addition to the reports page that allows the user to track and compare mobile check-in activity. With this report, the user may track the number of guests that successfully complete mobile check-in with Rover. The report summarizes data for multiple actions throughout check-in, but most notably: and .
Because certain hotels may use a separate PMS to complete check-in, there may be a noted difference between the total number of mobile check-ins and auto-check ins. For example, if the guest completes mobile check in and arrives at the hotel’s front desk, the front desk agent may complete check-in with a separate PMS. Rover cannot pull data from another PMS, so this information will not be recorded in the Mobile Check In Report.
Room Upsell Report: Users may now view a summary of the hotel’s total room upsell performance in the Room Upsell Report. Some of the more notable details this report tracks include: How many arriving guests were offered an upsell option. The total number of guests that agreed to the upsell option. The total revenue generated from the upsell activity.