Rover Overlay Check-in

Modified on: Mon, 28 Jan, 2019 at 9:51 AM

Applies to:          Rover PMS             Rover Overlay

How to Check In a Guest in Rover Overlay 

Check-in is the process of announcing a guest(s) arrival at your hotel. Depending on your property’s unique Rover configurations (coupled with the details of the individual guest’s reservation), you may notice slight differences during check-in. Listed below are a few examples of settings that may affect Rover's check-in process: 

  • Room Assignment: Does the arriving guest have a room, or does the front desk agent need to assign one? 
  • Room Upgrade/Upsell: Does your hotel want to offer room upsell options during check-in? 
  • Queue or Advanced Queue: Is the Queue setting enabled for your property?
  • Key Creation: How does your hotel create and administer guest’s room keys?

Step 1. Locate the Reservation

  • Begin Check-in by retrieving the arriving guest’s reservation from the Dashboard page. 
  • In most cases, a user will retrieve a reservation by entering the guest's reservation details into the Search Bar or from the Arrivals page.



  • The user may search for a reservation in the Search Bar by entering any of the following:
            o Guest's name (Rover needs just two letters to begin pulling results)

                                    Guest's room number (Rover needs at least one number to search by room number) 

            o Confirmation number or external reference number (five number minimum)



Step 2. Stay Card

  • After selecting the arriving guest’s reservation, Rover will open up the guest’s Stay Card.
  • The Stay Card for an arriving guest is denoted with a green Check In button.




Step 3. Registration Page

  • After selecting the Check In button, Rover will direct the user to the Registration page. 
  • The Registration page is where:

1. The guest agrees to your hotel’s Terms & Conditions.

2. The guest’s signature is collected.

3. The guest’s payment type can be updated. Learn how to update the payment method here. 



Note: There are cases where Rover will prompt the user to complete additional actions before check-in can be completed (room assignment, room upsell, or collecting guest payment). 

Step 4. Assign the Guest a Room (Required for Check-in)

  • If the arriving guest still needs to be assigned a room, Rover will prompt the user to assign a room type and room number to the guest on the Room Assignment screen prior to check-in.  




  • The user can also assign a room by clicking the Room section on the Stay Card.




Step 5. Upsell/Upgrade Room Type (Optional) 

  • If the Upsell Rooms setting is turned on for your hotel, upgrade options will display on the Room Assignment page.
  • Rover can be configured to force upsell options. To learn more about the upsell setting, click here.





 

Step 6. Collect Guest Signature/Terms and Conditions

  • Once on the Registration page, present the iPad/tablet to the guest. 
  • Depending on your hotel’s Rover settings, your hotel may require the guest's signature and agreement to your property's Terms and Conditions.
  • Select the Complete Check-in button.



 


Step 7. Create Room Keys

  • Rover makes it easy for your hotel to manage how room keys are created. You may choose either to:

  1. Create keys from the iPad with the iCMP Ingenico device.
  2. Scan a QR code at a designated Zest Station. The QR Code can be emailed to guest or the iPad/tablet. 

Option 1: 

      

Option 2: 




Step 8. Check-in Complete

  • You’ve successfully completed check-in when the guest’s Stay Card displays a Check Out button and their reservation appears in the Stayovers page. 








Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.