Magtek Credit Card Swiper

Modified on: Wed, 30 Jan, 2019 at 11:54 AM

Magtek Credit Card Swiper


MAGTEK DYNAMAG CARD SWIPER   

Magtek is a non-EMV card swipe device that connects to a computer via USB and updates the credit card payment method on the reservation(s) in Rover via swipe. In most cases, the initial Magtek device order will be included as part of the sales agreement with quantity based on the size of your hotel. 


      

HOW TO ORDER ADDITIONAL DEVICES

Please contact your StayNTouch sales representative or email sales@stayntouch.com. Order processing may take up to 10 to 15 business days plus shipping time. Note: This device is for credit card swipe only; it is not an EMV/chip reader.


 When ordering, please include following details in an email:

  • Subject line: 
    • Magtek device order for <hotel name> 
  • Body of email: 
    • Number of devices 
    • Hotel name and address 
    • Ship to Attn: contact name, department, email, and phone
    • Billing contact name and email


SUPPORT 

For device repair/issues you will need to contact Magtek support at support@magtek.com or 651-415-6800. 


You will need to provide the following information: 

  • The Serial Number of the device (This can be found on the label of the device. S/N or P/N will come before the number.)
  • A short description of the nature of the issue.

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