Zest Mobile Check Out Flow and Setup
ZEST MOBILE CHECK OUT
Guests who opt to use mobile check-out via email will be asked to first verify their room number in order to proceed. Alternatively, guests may opt to visit a webpage (Direct URL) to enter verification information to proceed.
|Check Out Email
||Check Out Email Verification||Check Out Direct URL|
Guest Mobile Check Out Flow
After entering verification information, guests can choose to check out now, or select a later check-out if offered and available.
Upsell Opportunities During Check-Out - Offer to check out later will only be offered until max limit is reached when Upsell Late Check-out is turned ON. Max limits can be placed for total number of late check-outs for the day as well as by room type.
|Check Out Now||Check Out Later||Late Check-out Options||Late Check-out Purchased||Review Bill & Accept Charges|
GUEST WEB CHECK OUT SETUP
When first setting up, recommendation is to save preferred options and then come back to top of page and set times for automated emails to be sent to departing guests.
Only if Reservation is CC guaranteed
EXCLUDE GUESTS FROM RECEIVING WEB CHECK OUT EMAILS
EXCLUDE GUESTS IN SPECIFIED ROOM NUMBERS
Certain room numbers (such as Owner Rooms) can be excluded. When excluded rooms are pre-blocked to arriving reservation, guest will not receive the check out email.
To exclude rooms numbers so arriving guests with assigned rooms do not get the check out email, select chevron arrow to expand window on the CHECKOUT EMAIL ROOM EXCLUSION dropdown.
On expanded window area, select INCLUDED and use search bar to look up a room number that needs to be excluded or at bottom of the expanded window area, use PREV and NEXT buttons and use the XX to display to display selected number of rooms.
Then mark room numbers that need to be excluded, scroll to bottom of page and SAVE CHANGES.
Now, guests with reservations that have excluded room numbers will not receive the Zest Mobile check-out emails.
Also, # of rooms Excluded will display at top of the dropdown.
It is possible to remove a room from being excluded. Go to EXCLUDED and select the room numbers and SAVE CHANGES. This will put them back into the list of INCLUDED room numbers.
EXCLUDE GUESTS IN FOLLOWING ROOM TYPES FROM EMAIL INVITE
WEB CHECK OUT STAFF ALERT
Examples of Staff Alerts:
* Please note that web templates are needed to use this functionality. For assistance, contact firstname.lastname@example.org.
Be sure to scroll down and press SAVE CHANGES every few minutes to avoid loosing settings that are selected.
MANUAL SEND CHECKOUT EMAIL
Use the ‘Send Checkin Email’ link at top of page to access all guests with an email address who qualify to receive the Zest Web check-out email based on preferred settings. This link can be used when it is necessary to manually trigger Zest Web emails to one, several or all guests that are listed. Either mark box next to desired guests’ name or use box at top to select all guests.
AUTOMATED SEND CHECK OUT NOTIFICATION EMAIL TO ALL DUE OUT GUESTS
After saving all setup preferences, go back to top of the check-out setup page and specify two times that the web check-out emails will be sent to departing guests for weekdays and for weekends.