Zest Web / Online Check Out Flow and Setup

Modified on: Mon, 10 Jul, 2017 at 10:52 AM

Applies to:          Rover PMS             Rover Overlay




Zest Mobile Check Out Flow and Setup



ZEST MOBILE CHECK OUT 

Guests who opt to use mobile check-out via email will be asked to first verify their room number in order to proceed. Alternatively, guests may opt to visit a webpage (Direct URL) to enter verification information to proceed.  



Check Out Email
Check Out Email Verification Check Out Direct URL

      


Guest Mobile Check Out Flow

After entering verification information, guests can choose to check out now, or select a later check-out if offered and available. 

 

Upsell Opportunities During Check-Out  - Offer to check out later will only be offered until max limit is reached when Upsell Late Check-out is turned ON. Max limits can be placed for total number of late check-outs for the day as well as by room type. 

 




Check Out Now  Check Out Later Late Check-out Options Late Check-out Purchased Review Bill & Accept Charges
  
 
 
 







GUEST WEB CHECK OUT SETUP

When first setting up, recommendation is to save preferred options and then come back to top of page and set times for automated emails to be sent to departing guests.


Only if Reservation is CC guaranteed 
Mark setting to only allow guests with a credit card method of payment on file to receive Zest Check Out email.  






EXCLUDE GUESTS FROM RECEIVING WEB CHECK OUT EMAILS 


EXCLUDE GUESTS IN SPECIFIED ROOM NUMBERS 

Certain room numbers (such as Owner Rooms) can be excluded. When excluded rooms are pre-blocked to arriving reservation, guest will not receive the check out email.  


To exclude rooms numbers so arriving guests with assigned rooms do not get the check out email, select chevron arrow to expand window on the CHECKOUT EMAIL ROOM EXCLUSION dropdown. 

 

On expanded window area, select INCLUDED and use search bar to look up a room number that needs to be excluded or at bottom of the expanded window area, use PREV and NEXT buttons and use the XX to display to display selected number of rooms.  



Then mark room numbers that need to be excluded, scroll to bottom of page and SAVE CHANGES.


Now, guests with reservations that have excluded room numbers will not receive the Zest Mobile check-out emails. 

Also, # of rooms Excluded will display at top of the dropdown.

 


It is possible to remove a room from being excluded.  Go to EXCLUDED and select the room numbers and SAVE CHANGES. This will put them back into the list of INCLUDED room numbers. 



EXCLUDE GUESTS IN FOLLOWING ROOM TYPES FROM EMAIL INVITE

Guest bookings with room types listed under this setting will not be included to receive the check out email.  Use drop down to select room types and then use the Exclude Room Types button.  To remove room type exclusions, use the red X.  

   





WEB CHECK OUT STAFF ALERT
Mark ALL and enter the email addresses for hotel staff members who should receive an email notifications as guests complete a web check-out and when guests purchase a late check-out.  Use a semicolon between each email address.  Staff members will receive an email with a list of all guests who are sent a web check-out email and as each guest purchases late check-out and when they complete check-out. 



Examples of Staff Alerts:



        





ROOM NUMBER VERIFICATION INSTRUCTIONS  
Text entered here will display on the Room Verification page.  It is intended for use when a there are room numbers with 3 digits but 4-digit room number is required (Example: A 4-digit room number is needed.  Please enter 0 in front if your room number is 3-digits.).



WEB CHECK OUT URL 
 Similar to the web check-out email, this StayNTouch hotel-specific URL can be used by guests to visit a landing page to enter their stay details (Room Number, Guest Last Name and Arrival Date) and check-out using their own personal mobile device. To make it easy for guests to access the Zest Web Check-out page, a custom URL may be created as well as a a QR code. 

           



Encourage guests to use Zest Web by placing collateral with the web check-out URL or QR code in guest rooms and public areas such as the lobby, hotel shuttle, etc. In addition to increasing your hotel's web check-out conversion rates and freeing up your staff, more guests will be exposed to the late check-out offer, when available, generating even more revenue. 


* Please note that web templates are needed to use this functionality.  For assistance, contact support@stayntouch.com. 


SAVE CHANGES

Be sure to scroll down and press SAVE CHANGES every few minutes to avoid loosing settings that are selected.  



MANUAL SEND CHECKOUT EMAIL


Use the ‘Send Checkin Email’ link at top of page to access all guests with an email address who qualify to receive the Zest Web check-out email based on preferred settings. This link can be used when it is necessary to manually trigger Zest Web emails to one, several or all guests that are listed. Either mark box next to desired guests’ name or use box at top to select all guests. 


AUTOMATED SEND CHECK OUT NOTIFICATION EMAIL TO ALL DUE OUT GUESTS 

After saving all setup preferences, go back to top of the check-out setup page and specify two times that the web check-out emails will be sent to departing guests for weekdays and for weekends.  








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