[VIDEO] No Show Processing

This video explores different ways to handle no show processing in Stayntouch PMS.

- 00:05: Run the Cancellation & No Show Report

- 00:25: Select INCLUDE NO SHOW only under OPTION(S)

- 00:24: Update email address with guest's email

- 00:34: Run the report and view it from the Reports Inbox

- 00:42: Click into the report to view a list of no shows

- 00:51: Access a guest record by clicking on the guest's name

- 01:02: No show charges posted automatically (if enabled)

- 01:17: Post manual no show charges

- 01:28: Settle a bill

- 01:47: Email/print invoice

- 02:05: Make an adjustment to the no show

- 03:01: Refund the guest credit card

- 03:41: Reinstate no show reservation

- 04:12: Post room charge manually