How to Log Into Rover and Manage Your Password

Modified on: Thu, 23 Jan, 2020 at 3:53 PM

Applies to:       Rover PMS    Rover Overlay

How to Log Into Rover and Manage Your Password


LOG INTO ROVER


To log into Rover, navigate to https://pms.stayntouch.com/login or https://pms.eu.stayntouch.com/login (depending on your Rover instance) and enter the email and password attached to your account. Please note, Rover only works on Google Chrome or Safari, so please use one of the two as your browser for Rover.



OTHER ITEMS ON THE ROVER LOGIN SCREEN


On the Rover login screen, you will also see a column to the left of the sign-in portion with links for Customer Webinars, StayNTouch Newsletter, Knowledge Base, and Customer Support.


From the Customer Webinars link, you can register for StayNTouch webinars and be notified of them as they happen.



If you subscribe to the StayNTouch Newsletter, you will receive our newsletters that cover the latest trends in hospitality.



The Knowledge Base link will direct you to our exclusive customer encyclopedia with informational articles on all aspects of Rover, Zest Station, and Zest Web.



Finally, the Customer Support link provides you access to our 24/7 Customer Support team. From here, you can create a ticket to be addressed by one of our support members or check the status of an existing ticket. This page will also grant you quick access to the Knowledge Base, our Release Notes, the Feature Request forum (where you can log enhancement requests to be evaluated by our development team), and the Announcements portal (where you can find Rover status updates). Please note, you will also see a link to the Customer Support portal at the bottom of the Rover login screen.




From the Rover login page, you can also check our StayNTouch System Status page, which will show any downtime the system may be having for any reason.




SUCCESSFUL LOGIN


Once successfully logged in, you will be directed to the Rover Dashboard for your property.



CHANGE YOUR PASSWORD


To change your Rover password once you've logged in, navigate to Settings > Change Password, enter a new password, and then confirm the new password. Once you have done so, select SAVE CHANGES



Please note, passwords will automatically expire after the maximum life set (not to exceed 90 days) in Settings > Hotel & Staff > Hotel Details > PASSWORD EXPIRY [DAYS]. Once expired, Rover will automatically prompt users to create a new password that:  

  • Cannot be the same as the last 4 passwords previously used   

  • Must be a minimum of 8 characters 

  • Requires at least one letter and one number



Once updated, a new password can be used until the time limit ends, unless a user is locked out due to three consecutive failed login attempts. To preemptively prevent your password from expiring, you can reset your password at your convenience as explained below.


RESET YOUR PASSWORD


If you've forgotten your password and need to reset it, you can do so by selecting RESET from the Rover login page. Upon doing so, the message "If the email provided matches our records a temporary password has been sent" will appear.



You should then check your email for the following message:


Next, select Click Here to Unlock Your Account or enter the temporary password along with your email address from the Rover login page. Rover will then ask you to reset your password by entering the temporary password, adding a new password, and confirming the new password. Please note, you will not be able to use any of the last 4 passwords used on the account. Click the green RESET MY PASSWORD button to finalize the changes.



The above explains how to log into Rover, change your password, and reset your password. For more information, view one of the videos below or contact Customer Support.

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