Changing the Name of a Company or Travel Agent Card

Modified on: Mon, 16 Sep, 2019 at 3:52 PM

Applies to:          Rover PMS             Rover Overlay

Changing the Name of a Company or Travel Agent Card

When changing the name for Company or Travel Agent (TA) Cards, you may notice you can change some but not others. The name field will become locked if there is a contract attached to the Company/TA Card; however, once you remove the contract from the Company/TA Card, you will be able to change the name on the card.

This restriction was implemented because previously when a contract was attached to a Company/TA Card and someone attempted to change the name on the card, the attached contract was removed. If a card does not have a contract attached, you can change the name, because there is no fear of a contract being detached. 

Due to the protective nature of this restriction, the only way to change the name on a card with a contract attached is to delete the contract, change the name, and then create the contract again.

Please also note that a contract can only be deleted if it has never been used. Once the contract is used in a reservation, the delete option will not be available. 

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