Master Release Notes: StayNTouch PMS Overlay (v2.0)

Modified on: Mon, 29 Mar, 2021 at 10:09 AM

Applies to:          StayNTouch Cloud PMS             StayNTouch PMS Overlay


Master Release Notes: StayNTouch PMS Overlay (v2.0)

The Complete Guide to StayNTouch Cloud PMS & StayNTouch Guest Mobility/Kiosk


Effective: 11 May 2017


This document is a collection of all the product enhancements and new functionality released over the past four months. We encourage you to review the StayNTouch Cloud PMS and StayNTouch Guest Mobility/Kiosk sections to learn all about the newest features and enhancements available to your property.



STAYNTOUCH CLOUD PMS: IMPORTANT UPDATES


MULTI-PROPERTY SETUP 

  • With each new tab/window that is opened, users can access additional properties associated with a particular property in StayNTouch Cloud PMS. A single login is required, and the user must have been granted access to the property to navigate to it. 


CALENDAR AVAILABILITY API

  • The calendar availability API returns the best available rate details per day, including the availability, room type, rate amount, and restrictions. The request cannot exceed 92 days (3 months).

    • The upsell API provides room upsell information to 3rd party vendors that can then be presented to the guest. (Room availability will be verified in OPERA for StayNTouch PMS Overlay properties.) StayNTouch Cloud PMS will display the room type code and upsell amount for the available room types.


MASTERCARD BIN NUMBER

  • MasterCard currently uses the BIN range of 510000–559999. Beginning June 30, 2017, anyone accepting MasterCard payments may be able to accept the new “2 series BIN” of 222100–272099. The new BIN range will be used in the same way as the existing range. Contact your property’s credit card vendors for more details. 


STAYNTOUCH GUEST MOBILITY/KIOSK: GUEST-FACING ENHANCEMENTS


STAYNTOUCH GUEST MOBILITY


Purchase Add Ons During Check In

  • Guests can discover and purchase add ons during check in with StayNTouch Guest Mobility. All the available addons will be listed on a single screen. Users must scroll down to see more add ons. To organize the ordering of these add ons, navigate to Settings > Zest > Add Ons. Add ons closer to the top of the page will be ordered before items listed at the bottom of the page. Submit a support request to enable this functionality at your property. 




STAYNTOUCH GUEST KIOSK


Purchase Add Ons During Check In: 

  • Guests can discover and purchase add ons during check in with StayNTouch Guest Kiosk. Six add ons will appear per page, and pagination prompts allow the guest to browse for additional add ons. Only available add ons will appear for selection. To organize the ordering of these add ons, navigate to Settings > Station > Add Ons. Add ons closer to the top of the page will be ordered before items listed at the bottom of the page. Submit a support request to enable this functionality at your property. 




STAYNTOUCH GUEST KIOSK


Add On Descriptions Display in Another Language

  • When translations are configured, guests will see translated text for the add on pop-up. Translated sections include (1) the add on’s name, (2) alternate description, and (3) suffix during check-in with StayNTouch Guest Mobility/Kiosk. Submit a support request to enable this functionality at your property. 




STAYNTOUCH GUEST KIOSK


Offer Room Upsell 

  • Guests can opt to purchase a room upgrade during check in from StayNTouch Guest Kiosk. An upgradable room type must be available for selection at the time of check in. A hotel admin can specify the maximum number of upsells available per day based on the “tier” type of the room. Submit a support request to enable this functionality at your property. 


STAYNTOUCH GUEST MOBILITY


Generate QR Code with OPERA Reservation Name 

  • Overlay properties have the option to generate room keys with a QR code based on the OPERA reservation name, instead of the StayNTouch Cloud PMS system id. To configure, navigate to Settings > Rooms > Room Key Delivery > QR Code Delivery > and select Opera Reservation Name ID). 


DO NOT MOVE SETTING (WEB & STATION)

 

Respect Do Not Move Setting 

  • When a reservation is set to "do not move" on the Stay Card, the reservation should not be moved out of that room (since it may have a special set up for the guest or the guests may have requested to be next to another room). For StayNTouch Guest Mobility, the upgrade offer should not show for any reservation with the "do not move" flag marked on their reservation.




ACTIVITY LOG  (WEB & STATION)


Add Ons Tracked in Activity Log 

  • As add ons are purchased or removed by a guest during check-in for StayNTouch Guest Mobility/Kiosk, the entry is recorded in the Activity Log. Because this action is guest-initiated, the note GUEST-SELF will appear under the USER NAME space in the Activity Log.





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