StayNTouch Cloud PMS Performance - performance improved
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Erin Fischer
said
about 3 years ago
Our team continues to investigate the sporadic system timeouts and delays within the PMS. In the event this occurs, please reload the browser by clicking the refresh icon in the URL bar and try again.
Though the system has stabilised over the last hour, our teams are continuing to investigate the issue resulting in sporadic system timeouts and delays within the PMS. Please know resolving this issue is our top priority, and we are working diligently to find a solution. We will continue to provide updates until a solution is identified.
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Dear StayNTouch Customers,
We know today continues to be a difficult day. Over the last 24 hours, StayNTouch has been experiencing wide-spread performance degradation resulting in errors throughout the application, as well as frequent login failures. We expect more from ourselves and our technology. As we resolve the current state, we commit that every resource is dedicated to ensuring that this scenario will not occur again.
At this moment, we are working with Amazon Web Services (AWS) on potential throttling issues related to thresholds for database queries. This ordinarily allows for security and optimized session allocation, however with the increased return to travel, we may have outdone the AI used to balance these loads. Secondly, we have rolled back all recent releases to potentially reset the database query restrictions and allow full allocation of the user queues. Third, we are spinning up unique database instances for allocation and failover to ease the queue and prevent tripping auto-lockdowns.